Any time you need it, day or night, you will have the technical support you require from SBIT Consultants. Our technicians and engineers are available to you 24 hours a day, 7 days a week, and are always just a phone call away.

We know that your down time means money lost and that you need to be back up and running as fast as possible. It is for that reason that we provide support onsite, over the phone, or virtually, any time you need it.

Onsite Support:
A technician or engineer will travel to your location and apply the proper remedy to correct your issue as well as answer any questions about the problem that you may have.

Charges incurred for this method are applied per quarter hour and travel is charged one way to your location.

Phone Support:
With phone support a technician will guide you through systematic processes to correct your problem. You can also use this method for technology consultation or general questions.

Charges are incurred per quarter hour and will only be applied should the issue be resolved or the client’s position furthered.

Virtual Support:
Through remote connection technology our technicians and engineers will be able to connect directly into your machine from our location and fix your problem while you watch.

As one of the most effective methods of support, virtual support is used when issues occur that can be solved quickly so that we may get you up and running as fast as possible.

Charges for this method of support are incurred per quarter hour.

Emergency Support:
SBIT Consultants makes it support services available 24 hours a day via emergency support.

Support is considered emergency support anytime, outside of normal business hours, a critical issue occurs that needs to be resolved and a client has an SBIT Consultants technician or engineer perform support services.

Charges for emergency support are incurred per quarter hour at an increased rate from normal.